Privacy Policy
Last updated: [22 October 2023]
This Privacy Policy
describes how Jacketplatform (the "Site",
"we", "us", or "our")
collects, uses, and discloses your personal information when you visit, use our
services, or make a purchase from Jacketplatform.com (the "Site") or otherwise communicate with us
(collectively, the "Services").
For purposes of this Privacy Policy, "you"
and "your" means you as the
user of the Services, whether you are a customer, website visitor, or another
individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy
Policy carefully. By using and accessing any of the Services, you agree to the
collection, use, and disclosure of your information as described in this
Privacy Policy. If you do not agree to this Privacy Policy, please do not use
or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy
Policy from time to time, including to reflect changes to our practices or for
other operational, legal, or regulatory reasons. We will post the revised
Privacy Policy on the Site, update the "Last updated" date and take
any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we
collect and have collected over the past 12 months personal information about
you from a variety of sources, as set out below. The information that we
collect and use varies depending on how you interact with us.
In addition to the specific
uses set out below, we may use information we collect about you to communicate
with you, provide the Services, comply with any applicable legal obligations,
enforce any applicable terms of service, and to protect or defend the Services,
our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal
information we obtain about you depends on how you interact with our Site and
use our Services. When we use the term "personal information", we are
referring to information that identifies, relates to, describes or can be
associated with you. The following sections describe the categories and
specific types of personal information we collect.
Information We Collect Directly from You
Information that you
directly submit to us through our Services may include:
- Basic contact details including your name, address, phone
number, email.
- Order information including your name, billing address,
shipping address, payment confirmation, email address, phone number.
- Account information including your username, password,
security questions.
- Shopping information including the items you view, put in your
cart or add to your wishlist.
- Customer support information including the information you choose to
include in communications with us, for example, when sending a message
through the Services.
Some features of the
Services may require you to directly provide us with certain information about
yourself. You may elect not to provide this information, but doing so may
prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically
collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use
cookies, pixels and similar technologies ("Cookies").
Usage Data may include information about how you access and use our Site and
your account, including device information, browser information, information
about your network connection, your IP address and other information regarding
your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain
information about you from third parties, including from vendors and service
providers who may collect information on our behalf, such as:
- Companies
who support our Site and Services.
- Our payment
processors, who collect payment information (e.g., bank account, credit or
debit card information, billing address) to process your payment in order
to fulfill your orders and provide you with products or services you have
requested, in order to perform our contract with you.
- When you
visit our Site, open or click on emails we send you, or interact with our
Services or advertisements, we, or third parties we work with, may
automatically collect certain information using online tracking technologies
such as pixels, web beacons, software developer kits, third-party
libraries, and cookies.
Any information we obtain
from third parties will be treated in accordance with this Privacy Policy. We
are not responsible or liable for the accuracy of the information provided to
us by third parties and are not responsible for any third party's policies or
practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to
provide you with the Services in order to perform our contract with you,
including to process your payments, fulfill your orders, to send
notifications to you related to you account, purchases, returns, exchanges
or other transactions, to create, maintain and otherwise manage your
account, to arrange for shipping, facilitate any returns and exchanges and
to enable you to post reviews.
- Marketing and Advertising. We use your personal information for
marketing and promotional purposes, such as to send marketing, advertising
and promotional communications by email, text message or postal mail, and
to show you advertisements for products or services. This may include
using your personal information to better tailor the Services and
advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to
detect, investigate or take action regarding possible fraudulent, illegal
or malicious activity. If you choose to use the Services and register an
account, you are responsible for keeping your account credentials safe. We
highly recommend that you do not share your username, password, or other
access details with anyone else. If you believe your account has been
compromised, please contact us immediately.
- Communicating with you. We use your personal information to
provide you with customer support and improve our Services. This is in our
legitimate interests in order to be responsive to you, to provide
effective services to you, and to maintain our business relationship with
you.
Cookies
Like many websites, we use
Cookies on our Site. For specific information about the Cookies that we use
related to powering our store, We use Cookies to power and improve our Site and
our Services (including to remember your actions and preferences), to run
analytics and better understand user interaction with the Services (in our
legitimate interests to administer, improve and optimize the Services). We may
also permit third parties and services providers to use Cookies on our Site to
better tailor the services, products and advertising on our Site and other
websites.
Most browsers automatically
accept Cookies by default, but you can choose to set your browser to remove or
reject Cookies through your browser controls. Please keep in mind that removing
or blocking Cookies can negatively impact your user experience and may cause
some of the Services, including certain features and general functionality, to
work incorrectly or no longer be available. Additionally, blocking Cookies may
not completely prevent how we share information with third parties such as our
advertising partners.
How We Disclose Personal Information
In certain circumstances,
we may disclose your personal information to third parties for legitimate purposes
subject to this Privacy Policy. Such circumstances may include:
- With vendors
or other third parties who perform services on our behalf (e.g., IT
management, payment processing, data analytics, customer support, cloud
storage, fulfillment and shipping).
- With
business and marketing partners, including Shopify, to provide services
and advertise to you. Our business and marketing partners will use your
information in accordance with their own privacy notices.
- When you
direct, request us or otherwise consent to our disclosure of certain
information to third parties, such as to ship you products or through your
use of social media widgets or login integrations, with your consent.
- With our
affiliates or otherwise within our corporate group, in our legitimate
interests to run a successful business.
- In
connection with a business transaction such as a merger or bankruptcy, to
comply with any applicable legal obligations (including to respond to
subpoenas, search warrants and similar requests), to enforce any applicable
terms of service, and to protect or defend the Services, our rights, and
the rights of our users or others.
We have, in the past 12
months disclosed the following categories of personal information and sensitive
personal information (denoted by *) about users for the purposes set out above
in "How we Collect and Use your
Personal Information" and "How
we Disclose Personal Information":
Category | Categories
of Recipients |
|
|
We do not use or disclose
sensitive personal information for the purposes of inferring characteristics
about you.
We have “sold” and “shared”
(as those terms are defined in applicable law) personal information over the
preceding 12 months for the purpose of engaging in advertising and marketing
activities, as follows.
Category
of Personal Information | Categories
of Recipients |
Identifiers
such as basic contact details and certain order and account information | Business
and marketing partners |
Commercial
information such as records of products or services purchased and shopping
information | Business
and marketing partners |
Internet
or other similar network activity, such as Usage Data | Business
and marketing partners |
User Generated Content
The Services may enable you
to post product reviews and other user-generated content. If you choose to
submit user generated content to any public area of the Services, this content
will be public and accessible by anyone.
We do not control who will
have access to the information that you choose to make available to others and
cannot ensure that parties who have access to such information will respect
your privacy or keep it secure. We are not responsible for the privacy or
security of any information that you make publicly available, or for the
accuracy, use or misuse of any information that you disclose or receive from
third parties.
Third Party Websites and Links
Our Site may provide links
to websites or other online platforms operated by third parties. If you follow
links to sites not affiliated or controlled by us, you should review their
privacy and security policies and other terms and conditions. We do not
guarantee and are not responsible for the privacy or security of such sites,
including the accuracy, completeness, or reliability of information found on
these sites. Information you provide on public or semi-public venues, including
information you share on third-party social networking platforms may also be
viewable by other users of the Services and/or users of those third-party
platforms without limitation as to its use by us or by a third party. Our
inclusion of such links does not, by itself, imply any endorsement of the
content on such platforms or of their owners or operators, except as disclosed
on the Services.
Children’s Data
The Services are not
intended to be used by children, and we do not knowingly collect any personal
information about children. If you are the parent or guardian of a child who
has provided us with their personal information, you may contact us using the
contact details set out below to request that it be deleted.
As of the Effective Date of
this Privacy Policy, we do not have actual knowledge that we “share” or “sell”
(as those terms are defined in applicable law) personal information of
individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no
security measures are perfect or impenetrable, and we cannot guarantee “perfect
security.” In addition, any information you send to us may not be secure while
in transit. We recommend that you do not use unsecure channels to communicate
sensitive or confidential information to us.
How long we retain your
personal information depends on different factors, such as whether we need the
information to maintain your account, to provide the Services, comply with
legal obligations, resolve disputes or enforce other applicable contracts and
policies.
Your Rights and Choices
Depending on where you
live, you may have some or all of the rights listed below in relation to your
personal information. However, these rights are not absolute, may apply only in
certain circumstances and, in certain cases, we may decline your request as
permitted by law.
- Right to Access / Know. You may have a right to request access to
personal information that we hold about you, including details relating to
the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we
delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we
correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of
the personal information we hold about you and to request that we transfer
it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted
Advertising. You
may have a right to direct us not to "sell" or "share"
your personal information or to opt out of the processing of your personal
information for purposes considered to be "targeted
advertising", as defined in applicable privacy laws. Please note that
if you visit our Site with the Global Privacy Control opt-out preference
signal enabled, depending on where you are, we will automatically treat
this as a request to opt-out of the "sale" or
"sharing" of information for the device and browser that you use
to visit the Site.
- Right to Limit and/or Opt out of Use and
Disclosure of Sensitive Personal Information. You may have a right to direct us to limit
our use and/or disclosure of sensitive personal information to only what
is necessary to perform the Services or provide the goods reasonably
expected by an average individual.
- Restriction of Processing: You may have the right to ask us to stop
or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your
personal information, you may have the right to withdraw this consent.
- Appeal: You
may have a right to appeal our decision if we decline to process your
request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and
you may opt out of receiving these at any time by using the unsubscribe
option displayed in our emails to you. If you opt out, we may still send
you non-promotional emails, such as those about your account or orders
that you have made.
You may exercise any of
these rights where indicated on our Site or by contacting us using the contact
details provided below.
We will not discriminate
against you for exercising any of these rights. We may need to collect
information from you to verify your identity, such as your email address or
account information, before providing a substantive response to the request. In
accordance with applicable laws, You may designate an authorized agent to make
requests on your behalf to exercise your rights. Before accepting such a
request from an agent, we will require that the agent provide proof you have
authorized them to act on your behalf, and we may need you to verify your
identity directly with us. We will respond to your request in a timely manner
as required under applicable law.
Complaints
If you have complaints
about how we process your personal information, please contact us using the
contact details provided below. If you are not satisfied with our response to
your complaint, depending on where you live you may have the right to appeal
our decision by contacting us using the contact details set out below, or lodge
your complaint with your local data protection authority.
International Users
Please note that we may
transfer, store and process your personal information outside the country you
live in, including the United States. Your personal information is also
processed by staff and third party service providers and partners in these
countries.
If we transfer your
personal information out of Europe, we will rely on recognized transfer
mechanisms like the European Commission's Standard Contractual Clauses, or any
equivalent contracts issued by the relevant competent authority of the UK, as
relevant, unless the data transfer is to a country that has been determined to
provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, contact us.